Poselle

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@poselle.shop .

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You’re always welcome to reach out to us at hello@poselle.shop with any questions — we’re happy to help.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Items That Cannot Be Returned
Some items aren’t eligible for return, such as perishable goods (like food or plants), custom or personalized products, personal care items, and hazardous materials or flammable goods. If you’re unsure whether your item qualifies, feel free to ask — we’re here to help.

Sale items and gift cards are also not returnable.

Exchanges
If you’d like to swap an item, the quickest method is to complete a return for the original product. Once it’s accepted, you can place a new order for the item you want.